IT Helpdesk Assistance Specialist, West Palm Beach – Understand Sativa



Do you have what it requires to be a portion of an sector top cannabis firm? We are GrowHealthy – a firm devoted to delivering the very best items and solutions doable to the individuals of Florida. GrowHealthy is a higher-development organization asset of iAnthus Capital Management. We are positioned to turn into 1 of Florida’s biggest and most trusted health-related marijuana businesses. Operating hand-in-hand with state and neighborhood governments, the GrowHealthy brand attributes firm-grown, tested, protected, and powerful health-related marijuana items

GrowHealthy is a searching for an IT Helpdesk Assistance Specialist. The IT Helpdesk Assistance Specialist will be supporting the company’s employee’s IT demands, neighborhood location network as properly as desktop and laptop systems. This part will be accountable for offering guidance and technical help to personnel, systems and processes. This position is situated in West Palm Beach, Florida

Necessary Job Functions

Initially line of speak to for user-finish difficulties, requests, and so on.
Candidate ought to diagnose technical difficulties swiftly and accurately when utilizing expertise and expertise management sources to provide options.
Heavy emphasis in offering direct resolution help
Offer support desk coverage, issue resolution, configuration, and so on. for all workstation hardware, computer software, printers, peripherals, smartphones, and so on.
Accountable for getting and documenting all user help difficulties in the IT support desk tracking application.
Information, Expertise and Skills

Information of helpdesk ideas, practices and procedures
Sturdy organizational expertise
Potential to function independently and interact with personnel
Workplace 365/Microsoft Exchange
Microsoft Windows Network
Active Directory
File/Folder Backup Solutions
Amazon Net Solutions (or related CRM)
ShoreTel (or related) telephone technique
Pc imaging



Buyer Service and help expertise expected
The certified candidate will have a minimum of a bachelor’s degree plus 1 to two years of earlier technical network and personal computer help management expertise
The certified candidate ought to also demonstrate great communication and presentation expertise as properly as a robust technical understanding and proficiency in hardware and computer software help

Supervisory Duty

This position has no supervisory duty

Physical Demands

Frequently standing and walking significantly less than 1/three of the time.
Sometimes lifting light products such as catalogs, mailings and so on. Much less than 10lbs.
Standard workplace atmosphere
Expertise in a related part expected.


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